Torinit Technologies Inc. ("we","us", "our") operates Monaro (https://monaro.ai). ThisPrivacy Policy explains how we collect, use, disclose, and safeguard yourpersonal information when you use our Service. We are committed to protectingyour privacy in accordance with applicable privacy laws, including the PersonalInformation Protection and Electronic Documents Act (PIPEDA)
• Account information: name, email address, businessname, phone number
• Billing information: payment method details (processedby our payment provider; we do not store card details)
• Content you upload: project files, drawings,specifications, and other materials you submit to the Service
• Communications: emails and messages you send to us
• Usage data: pages visited, features used, actions takenwithin the Service
• Device and browser information: IP address, browsertype, operating system
• Cookies and similar tracking technologies (see section7)
We use your information to:
• provide, operate, and maintain the Service
• process payments and manage your subscription
• send transactional communications (accountconfirmations, receipts, support responses)
• send product updates and marketing communications whereyou have consented or where permitted by law
• improve the Service, including training and refining AImodels (using anonymised or aggregated data only)
• detect and prevent fraud, abuse, and security incidents
• comply with legal obligations
We do not sell your personal information.We may share your information with:
• Service providers who assist us in operating theService (e.g. cloud hosting, payment processing, analytics) — bound byconfidentiality obligations
• Professional advisors (lawyers, accountants, auditors)under confidentiality
• Regulatory authorities or law enforcement whererequired by law
• A successor entity in connection with a merger,acquisition, or sale of assets, with prior notice to you
We require all third parties to maintainappropriate security measures and use your information only for the purposesspecified.
We retain your personal information for aslong as your account is active or as needed to provide the Service, comply withlegal obligations, resolve disputes, and enforce our agreements. Upon accountdeletion, we will delete or anonymise your personal information within 90 days,except where retention is required by law.
We implement industry-standard technicaland organisational measures to protect your information, including encryptionin transit (TLS) and at rest, access controls, and regular security reviews.However, no method of transmission over the internet or electronic storage is100% secure. We cannot guarantee absolute security and encourage you to use astrong, unique password for your account.
We use cookies and similar technologies tooperate the Service, remember your preferences, and analyse usage. You cancontrol cookies through your browser settings, but disabling certain cookiesmay affect Service functionality. We do not use cookies for cross-siteadvertising tracking.
You have the right to:
• access the personal information we hold about you
• request correction of inaccurate or incompleteinformation
• request deletion of your information (subject to legalobligations)
• opt out of marketing communications at any time
• lodge a complaint with the relevant privacy regulatorin your jurisdiction
To exercise these rights, contact us atlegal@monaro.ai. We will respond within 30 days.
Our service providers may process data inmultiple countries. In particular, certain technology and development servicesare provided by Torinit Technologies Inc., a company incorporated in Canada.Data processed by Torinit Technologies is subject to Canadian privacy law,including the Personal Information Protection and Electronic Documents Act(PIPEDA). Other service providers may be located in the United States or theEuropean Union. Where we transfer data internationally, we take steps to ensureappropriate safeguards are in place consistent with applicable privacy laws.
The Service is not directed to individualsunder 18 years of age. We do not knowingly collect personal information fromchildren. If you believe we have inadvertently collected information from achild, please contact us and we will delete it promptly.
We may update this Privacy Policy from timeto time. Material changes will be notified by email or in-app notification atleast 14 days before taking effect. Your continued use of the Service after theeffective date constitutes acceptance of the updated policy.
For privacy enquiries or complaints,contact our Privacy Officer at legal@monaro.ai. We take all complaintsseriously and will respond within 30 days. If you are not satisfied with ourresponse, you may contact the relevant privacy regulator in your jurisdiction.
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